Cisco Spark Room Kit Plus Camera Not Detected

The room kit plus with a separate quad camera bar can accommodate larger and deeper rooms of up to 14 people.

Cisco spark room kit plus camera not detected.

Try upgrading to ce9 1 4 it s the most recent software release at the moment. Cameras can not be moved around or do not wake up. The room kit mini also integrates camera codec speakers into a single device and is custom designed for huddle spaces accommodating rooms and spaces ideal for 2 5 people. Sx80 and sx20 based systems sx80 mx700 800 sx20 mx300g2 mx200g2 there is a possibility that there will be a message on screen no camera is detected and in diagnostics no camera is detected camera upgrade is displayed on screen upon boot of codec days weeks.

Please note when upgrading this system from cucm you must specify the software with the loads extension and not pkg. Spark room kit plus. As i reloaded the software on my test cluster i did notice a difference between the device defaults. Have you tried a factory reset.

Cisco webex room kit plus has a 90 day limited liability warranty. The pkg file do not include software for the cisco spark quad camera. Information about cisco s environmental sustainability policies and initiatives for our products solutions operations and extended operations or supply chain is provided in the environment sustainability section of cisco s corporate social responsibility. Spark room 55 70 kit kit plus are not affected.

Zoom on cisco spark room kit plus precision 60 it s been mentioned a few times in the forums where the camera not detected message appears when using a spark room kit plus with p60 camera i don t know if a fix has been released yet but recommend you upgrade to the latest ce software currently ce9 3 if you re not there already. Cisco webex room kit plus precision 60 installation guide pdf. Support for cisco spark room kit plus.